Q: How do I invite employees to use the Cast & Crew PCard+ Mobile App?
A: You will need to invite employees via the web app (accessed through a web browser). Login to the admin dashboard of our desktop application via a web browser at http://www.castandcrew.com. Go to “Manage Cards” and add an email address for the employee to grant mobile app access. An email invite link will be generated and sent to the employee.
Q: What can business owners do with the Cast & Crew PCard+ Mobile App?
A: Business owners can see all transactions in real-time and the total account balance. Business owners also have access to all the same capabilities that employees have, such as tagging transactions, adding notes and uploading receipts for transactions using your smartphone camera. While we may offer control features on the Cast & Crew PCard+ Mobile App in the future, currently all spending controls must be set in our web app via a web browser.
Q: How do I use Tags?
A: Tags can help you get organized. Select the transaction you would like to tag. Then simply select a tag. Tags must be created by the business owner or an admin in the Cast & Crew PCard+ account, and cannot be created in the mobile app at this time. When viewing “Transactions” in the web app, you can search for and filter on any existing tag.
Q: How do I use Notes?
A: On the “Transaction” screen, select the transaction where you would like to annotate a note, this will expand the transaction pane. Then select “Notes” to write a note.
Q: What can employees do with the Cast & Crew PCard+ Mobile App?
A: Employees can see their available balance and real-time transaction activity stream. Employees can also capture receipts using their smartphone’s camera, tag transactions and add custom notes.
Q: How do I grant access to someone to view a utility card's available spend?
A: Business owners and admins are not able to grant mobile app access to employees with utility cards. Only employee cards have mobile app access which is why an email address is required to be used as a username.
Q: I found a bug, I want to make a feature request, or I want to provide feedback on the Cast & Crew PCard+ Mobile App. What should I do?
A: Your input on how we can make The Cast & Crew PCard+ Mobile App better is invaluable and greatly appreciated. For any of these items, please email: email@example.com
Q: I am a business owner and I am having issues with my account.
A: Please contact our Support team at firstname.lastname@example.org or call us at (855) 547-2893 (Mon-Fri, 5 AM - 6 PM PST).